Our Policies &
Terms of Service

We operate with transparency and integrity. Our business is built on a foundation of trust — we are committed to protecting your privacy, your data, and your interests.

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Transparent

No hidden clauses

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Secure

Your data protected

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Fair

Plain language terms

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Accountable

Local team, real people

Customer Agreements

Download Your Terms

Review the terms that apply to your service type. Both documents are available in PDF format.

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Business Customer Terms

The full terms and conditions that apply to TDP Communications business customers. Covers service delivery, billing, acceptable use, and dispute resolution.

Business SMB Enterprise

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PDF Current

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Consumer Customer Terms

The full terms and conditions that apply to TDP Communications residential and personal customers. Covers your rights, service commitments, and our obligations to you.

Residential Personal Consumer

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Not sure which applies to you?

If you are purchasing services for a business, company, or organisation — use the Business Terms. If you are an individual purchasing for personal or household use — use the Consumer Terms. If you’re still unsure, contact us and we’ll help.

Our Commitment

Built on transparency,
delivered with integrity.

We believe you should always know what you’re signing up for. Our terms are written to be fair, clear, and easy to understand — not buried in legalese designed to protect us at your expense.

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No lock-in surprises

Contract terms are clearly stated upfront. No nasty exit fees hidden in the fine print.
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Your data stays yours

We collect only what we need to deliver your services. We never sell your data.
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Plain language, real answers

Have a question about anything in our terms? Call us. A real person will explain it.